Make a Complaint

It is our intention to provide high quality service for all instructed work and our clients do not have to make any complaints.

Overview

Experts at Brew’s Practice aim to consistently provide high-quality services and hope that our valued clients do not have to make a complaint. However, where you have a problem with any of our services, we kindly request you speak to us first. We will give it special attention within 7days of receipt and get it resolved within 28days. 

Failing this or if you wish to make a complaint, you are free to do so. You can find a copy of our complaint handling procedure here. 

We have nominated The Centre for Effective Dispute Resolution (CEDR) to handle all complaints from our clients. CEDR is an RICS approved alternative dispute resolution mechanism.

Steps for a Complaint

01

Step 01

We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint.  Please send your written complaint to frank.inkoom@brewspractice.com

02

Step 02

We will acknowledge receipt of your complaint and aim to resolve it in full within 7 days.  If we are not able to give you a full response within 7 days, we will update you within 28 days

03

Step 03

If we are unable to agree on how to resolve your complaint then you can take your complaint to an independent redress provider, as approved by RICS Regulatory Board, to review and assist with resolving the complaint. Please see below contact details below

Submit a Complaint

The International Dispute Resolution Centre, 70 Fleet Street, London, EC4Y 1EU

Tel: +44 (0) 207536 6000
Fax: +44 (0) 207536 6001
e: info@cedr.com
‍w: www.cedr.com
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